> For the complete documentation index, see [llms.txt](https://eu.support.backpack.exchange/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://eu.support.backpack.exchange/exchange/account/kyc-identity-verification-is-pending.md).

# KYC Identity Verification is pending

Backpack EU uses an automated KYC system to complete Identity Verification.\
‍

In some cases the system flags an account for a manual review by the Backpack Compliance team.

* This can take up to seven days during high demand periods.
* If your KYC Identity Verification has been pending for more than seven days please reach out to Support via email at **<support@eu.backpack.exchange>**.**‍**

[**Learn how to create a new Backpack EU account here.**](/exchange/account/account-creation-and-verification/create-a-new-account.md)‍**‍**


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://eu.support.backpack.exchange/exchange/account/kyc-identity-verification-is-pending.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.