KYC Identity Verification is pending

Backpack EU uses an automated KYC system to complete Identity Verification. ‍

In some cases the system flags an account for a manual review by the Backpack Compliance team.

• This can take up to seven days during high demand periods.

• If your KYC Identity Verification has been pending for more than seven days please reach out to Support via email at [e-mail].‍

Learn how to create a new Backpack EU account here.‍‍