> For the complete documentation index, see [llms.txt](https://eu.support.backpack.exchange/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://eu.support.backpack.exchange/exchange/account/kyc-identity-verification-is-pending.md).

# KYC Identity Verification is pending

Backpack EU uses an automated KYC system to complete Identity Verification.\
‍

In some cases the system flags an account for a manual review by the Backpack Compliance team.

* This can take up to seven days during high demand periods.
* If your KYC Identity Verification has been pending for more than seven days please reach out to Support via email at **<support@eu.backpack.exchange>**.**‍**

[**Learn how to create a new Backpack EU account here.**](/exchange/account/account-creation-and-verification/create-a-new-account.md)‍**‍**


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