> For the complete documentation index, see [llms.txt](https://eu.support.backpack.exchange/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://eu.support.backpack.exchange/exchange/login-and-security/change-email.md). # Change Email At Backpack EU, safeguarding your account security is our top priority. If you wish to change the email associated with your account, we have a stringent identity verification process in place to ensure the protection of your information. **It can take up to 48 hours to complete a reset. Deposits and Withdrawals will be disabled during the verification period.** *** ## How to change email address for Backpack EU **To proceed with the email change request, please submit the following information to** [**support@eu.backpack.exchange**](mailto:support@eu.backpack.exchange) ### **1.** Perform Sumsub Liveliness verification * After receiving a response from Support, follow the link provided and complete the identity verification on Sumsub.**‍** ### **2. Full Name and Address Confirmation** * **‍**Provide the full name and address currently associated with your Backpack EU account. ### 3. Email Address Confirmation * Provide the old email address associated to your Backpack EU account and the new email address you want to link with. ### **4. Source of Income** * Share details regarding your primary source of income or occupation for verification purposes. ### **5. Transaction Details** Furnish as many specific details of all transaction and trades within your account as possible, including without limitation. * Date of the transaction * Name of the asset involved * Quantity of the asset transacted * Transaction hash or identification number *** ## **Process Overview** Upon receiving the requested information, our team will initiate a 48-hour hold on your account. This hold period allows us to verify the provided details thoroughly and ensure the security of your account.\ \ **Deposits and Withdrawals to your Backpack EU account will be disabled during the verification period.** Once the information is verified and the hold period expires, we will proceed with processing the email change request associated with your account with Backpack EU. *** ## **Contact Customer Support**‍ Should you have any questions or need further clarification regarding the email change process, please reach out to our customer support team at . We are available to assist you throughout this process and ensure a smooth experience. At Backpack EU, we are committed to maintaining the security and integrity of your account. Thank you for your cooperation and understanding as we work together to enhance your account security. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation by asking a question. Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters: ``` GET https://eu.support.backpack.exchange/exchange/login-and-security/change-email.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.