# Change Email At Backpack EU, safeguarding your account security is our top priority. If you wish to change the email associated with your account, we have a stringent identity verification process in place to ensure the protection of your information. **It can take up to 48 hours to complete a reset. Deposits and Withdrawals will be disabled during the verification period.** *** ## How to change email address for Backpack EU **To proceed with the email change request, please submit the following information to** [**support@eu.backpack.exchange**](mailto:support@eu.backpack.exchange) ### **1.** Perform Sumsub Liveliness verification * After receiving a response from Support, follow the link provided and complete the identity verification on Sumsub.**‍** ### **2. Full Name and Address Confirmation** * **‍**Provide the full name and address currently associated with your Backpack EU account. ### 3. Email Address Confirmation * Provide the old email address associated to your Backpack EU account and the new email address you want to link with. ### **4. Source of Income** * Share details regarding your primary source of income or occupation for verification purposes. ### **5. Transaction Details** Furnish as many specific details of all transaction and trades within your account as possible, including without limitation. * Date of the transaction * Name of the asset involved * Quantity of the asset transacted * Transaction hash or identification number *** ## **Process Overview** Upon receiving the requested information, our team will initiate a 48-hour hold on your account. This hold period allows us to verify the provided details thoroughly and ensure the security of your account.\ \ **Deposits and Withdrawals to your Backpack EU account will be disabled during the verification period.** Once the information is verified and the hold period expires, we will proceed with processing the email change request associated with your account with Backpack EU. *** ## **Contact Customer Support**‍ Should you have any questions or need further clarification regarding the email change process, please reach out to our customer support team at . We are available to assist you throughout this process and ensure a smooth experience. At Backpack EU, we are committed to maintaining the security and integrity of your account. Thank you for your cooperation and understanding as we work together to enhance your account security. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://eu.support.backpack.exchange/exchange/login-and-security/change-email.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.