# Reset 2FA

**To proceed with the 2FA change request, please submit the following information to** [**support@eu.backpack.exchange**.](mailto:support@eu.backpack.exchange)

**Note, it typically takes \~48 hours to complete a 2FA reset.**

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## 1) Send an email to Support

* Enter ***2FA reset***, ***2FA restore*** or something similar in the Subject line

**Please note:** Requests for resetting Two-Factor Authentication (2FA) must be made from an email address registered to your Backpack EU account.\
‍

**If Support does not respond via email within \~48 hours, then follow up with another email request.**

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## 2) Perform Sumsub Liveliness verification

After receiving a response from Support, follow the link provided and complete the identity verification on Sumsub.

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## 3) Reply in email thread with requested identification documents

This includes but is not limited to:

### **Full Name and Address Confirmation**

* Provide the full name and residential address currently associated with your Backpack EU account.

### **Source of Income**

* Share details regarding your primary source of income or occupation for verification purposes.

### **Transaction Details**

* Furnish as many specific details of all transaction and trades within your account as possible, including without limitation:
  * Date of the transaction
  * Name of the asset involved
  * Quantity of the asset transacted
  * Transaction hash or identification number

***

After completing the Sumsub Liveliness verification and providing requested information, Support will initiate the 2FA reset.


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