# Reset Password

Forgetting your password can be frustrating, but we have made the process of resetting it straightforward.

**Note: Please be aware that for your security, withdrawals may be temporarily disabled for 24 hours after a password reset.**\
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**Here's a step-by-step guide to help you regain access to your account:**

## **1) Access the Login Page**

* [Visit the Backpack EU login page](https://eu.backpack.exchange/).\
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* If you can't remember your password, don't worry. Just look for the "Forgot Password" link.

## **2) Click on "Forgot Password"**

* Once you click on the "Forgot Password" link, you'll be directed to a new page.

## **3) Enter Your Email Address**

* On the reset password page, you'll be prompted to enter the email address associated with your Backpack EU account.\
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* After entering your email, click on the "Next" button.

## **4) Check Your Email**

* Backpack EU will send you an email with a link to reset your password.\
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* Open the email and click on the "Reset Password" link.

## **5) Follow the Prompts**

* Once you click on the link, you'll be taken to a page where you can set a new password.\
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* Make sure to choose a strong password that you haven't used before.

## **6) Access Your Account**

* With your new password set, return to the Backpack EU login page and sign in using your email and new password

**And that's it! You've successfully reset your password and can now continue using Backpack EU.**\
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Remember to keep your password safe and consider using a password manager to store it securely.


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