> For the complete documentation index, see [llms.txt](https://eu.support.backpack.exchange/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://eu.support.backpack.exchange/exchange/login-and-security/reset-password.md). # Reset Password Forgetting your password can be frustrating, but we have made the process of resetting it straightforward. **Note: Please be aware that for your security, withdrawals may be temporarily disabled for 24 hours after a password reset.**\ ‍ **Here's a step-by-step guide to help you regain access to your account:** ## **1) Access the Login Page** * [Visit the Backpack EU login page](https://eu.backpack.exchange/).\ ‍ * If you can't remember your password, don't worry. Just look for the "Forgot Password" link. ## **2) Click on "Forgot Password"** * Once you click on the "Forgot Password" link, you'll be directed to a new page. ## **3) Enter Your Email Address** * On the reset password page, you'll be prompted to enter the email address associated with your Backpack EU account.\ ‍ * After entering your email, click on the "Next" button. ## **4) Check Your Email** * Backpack EU will send you an email with a link to reset your password.\ ‍ * Open the email and click on the "Reset Password" link. ## **5) Follow the Prompts** * Once you click on the link, you'll be taken to a page where you can set a new password.\ ‍ * Make sure to choose a strong password that you haven't used before. ## **6) Access Your Account** * With your new password set, return to the Backpack EU login page and sign in using your email and new password **And that's it! You've successfully reset your password and can now continue using Backpack EU.**\ **‍**‍ Remember to keep your password safe and consider using a password manager to store it securely. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://eu.support.backpack.exchange/exchange/login-and-security/reset-password.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.